DELIVERY & REFUNDS
Our boxes are delivered via Royal Mail, so if you haven't recieved your order within seven days please let us know and we will arrange to send another.
We grow premium quality alfalfa hay, packed full of essential proteins and calcium. We mow, dry and pack the nutritious alfalfa ourselves. We hope you're happy with our product, but if you have a problem with your order​ please get in touch within seven days of receiving your alfalfa and we will refund you in full.
To reduce the environmental impact of posting it again, please keep the alfalfa.
​
Simply email us via info@riversidebiotech.co.uk with your order number within seven days to begin the refund process.
TERMS & CONDITIONS
We don't have many terms and conditions, but by using this website or ordering our product, you're agreeing to them.
We supply 1kg, 5kg or 18kg boxes of Alfalfa hay, but please note that content weight may vary slightly depending on moisture content, and our hay may contain traces of other plant species.
We don't accept returns, but our refund policy is outlined above.
​​
Our subscribe and save service can be cancelled at any time via your website account or by emailing us at info@riversidebiotech.co.uk
​​
SUBSCRIBE & sAVE
save up to £15
You could save as much as £15 on every order by requesting a monthly delivery. Shipping's always included so you never need to worry about running out of your pet's favourite hay again.
buy more,
save more
Here's how you can save with a monthly delivery subscription: ​​​
​Buy 1kg and save £3
Buy 5kg and save £5
Buy 18kg and save £15​​
Savings quoted apply to our Premium Alfalfa.
Please check each product before purchasing.
PRIVACY POLICY
We collect your details to enable us to send you your order and to supply you with information about your order. If you've subscribed to our marketing emails we will send you great deals from time to time, but you can unsubscribe at any time. We won't ever share your information with third parties.
For more information about how we handle your data or to be removed from our database please contact us at
Riverside Farm
Boroughbridge Road
Ripon HG4 5AA
​
We use cookies to monitor and track how you interact with our website, which help us to improve our website user experience. You can always opt out in our cookie settings, but that might affect the website's performance.
You can read more details about privacy and cookies here
​